1. Data Collection:

We collect personal information such as names, contact details, and payment information during the booking process to facilitate service provision. This data enables efficient communication, accurate billing, and seamless service delivery. Your data is securely stored and used only for the purpose of enhancing your experience with our app.

2. Data Usage:

The collected data is used to process bookings, provide customer support, and improve service quality. Personal information is kept confidential and is not shared with third parties for marketing purposes without explicit consent. We ensure that your data is handled responsibly and in accordance with privacy regulations.

3. Location Information:

The app requires access to location information to facilitate accurate pickup and drop-off coordination. This data is used solely for service purposes and is not stored beyond the duration of the ride. Rest assured, your location data is treated with the utmost confidentiality and is not shared for any unauthorized purposes.

4. Payment Security:

We use secure payment gateways to process online payments, ensuring that payment information remains encrypted and protected. Payment details are not stored on our servers after processing. Your payment security is our priority, and we take every measure to ensure a safe transaction environment.

5. Data Retention:

Customer data is retained for as long as necessary to fulfil service obligations and legal requirements. Once the data is no longer needed, it will be securely deleted from our systems. We follow strict data retention practices to maintain the integrity and privacy of your information.

6. Third-Party Services:

We may partner with third-party providers for services such as payment processing and location services. These providers adhere to their own privacy policies and standards. Our collaborations with third parties are established to enhance your user experience while maintaining the highest privacy standards.

7. Cookies and Tracking:

We use cookies and tracking technologies to enhance user experience, analyse app usage, and improve our services. Users can manage cookie preferences in their app settings. These technologies are employed to personalize your experience and provide you with tailored services while respecting your privacy choices.

8. Communication:

We may contact users via email or notifications for service-related updates, promotions, or important information. Users can opt-out of promotional communications at any time. Our communications aim to keep you informed about important service updates and offerings while respecting your communication preferences.

9. Data Sharing:

We may share data with law enforcement, regulators, or legal entities in compliance with legal obligations or to protect our rights and the safety of users. Your data may be disclosed in compliance with legal requirements, ensuring accountability and maintaining a secure environment for all users.

10. User Control:

Users have the right to access, modify, or delete their personal information. They can request this through the app's settings or by contacting our customer support team. We prioritize your control over your data and offer ways for you to manage and update your information as needed.

11. Security Measures:

We implement industry-standard security measures to protect user data from unauthorized access, loss, or disclosure. However, no method is completely secure, and users should also take precautions. Your data security is a shared responsibility, and we employ robust measures to safeguard it while urging you to exercise caution.

12. Children's Privacy:

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. We take steps to ensure that our services are in compliance with child privacy regulations and prioritize the safety and privacy of younger users.

13. Data Transfers:

If users access our services from outside the country, their data may be transferred to and stored in our servers in different locations. Your data may be stored and processed across various jurisdictions, and we take measures to ensure that your data is protected regardless of its location.

14. Consent and Acceptance:

By using the app, users consent to the collection, storage, and use of their personal information as outlined in this privacy policy. Your use of the app signifies your agreement with the terms and conditions outlined, giving us the consent to process your data as described.

15. Changes to Privacy Policy:

We reserve the right to update or modify our privacy policy at any time. Users will be notified of any changes through app notifications or email. We are committed to transparency and will ensure that you are informed of any changes that may impact your privacy rights.

16. Contact Information:

Users can contact our privacy team for inquiries or concerns about their personal data by emailing support@kalkicab.com . We encourage open communication and value your feedback regarding any privacy-related matters.

17. Data Accuracy:

Users are responsible for providing accurate and up-to-date information during the booking process to ensure smooth service delivery. Accurate information contributes to the efficiency and accuracy of the services we provide.

18. Anonymous Data:

We may collect and use anonymous data for statistical purposes, which cannot be linked to specific individuals. Anonymous data helps us identify trends and patterns while protecting individual privacy.

19. Opt-Out Options:

Users can adjust their app settings to limit data collection or sharing, though this may impact the quality of service. We respect your choices and offer options for you to customize your data preferences.

20. Compliance with Laws:

We comply with relevant data protection laws and regulations to safeguard user privacy and data rights. Our commitment to legal compliance ensures that your data is handled in accordance with established privacy standards.