1. Booking and Scheduling:

Customers acknowledge and agree that accurate information must be provided during the booking and scheduling process. It is the responsibility of the customers to ensure that all details, including pickup and drop-off locations, dates, and times, are correctly provided. Any changes or rescheduling of bookings should be communicated to the service provider at least 24 hours before the scheduled pickup time. This advanced notice allows for proper allocation of vehicles and drivers, ensuring a smooth and punctual service experience. Failure to provide accurate information or timely updates may lead to disruptions in service delivery and inconvenience to both customers and service providers.

2. Service Availability and Scope:

Customers understand that the availability of vehicles and services is subject to various factors, including demand, geographical location, and operational hours. While the service provider strives to offer a wide range of vehicles and services, the availability of specific vehicle types or services may vary based on these factors. The scope of the services, including the type of vehicle, amenities, and additional services, will be outlined in the booking details. Any additional requests for services beyond the scope of the booking may be accommodated based on availability and may incur additional charges. It is important for customers to review the service details and inquire about any additional requirements before confirming the booking.

3. Payment and Pricing:

Customers agree to the payment terms and pricing structure set by the service provider. The total cost of the booking, including the base fare, additional services, taxes, and fees, will be clearly communicated during the booking process. Customers can choose from various payment options, including online payment and cash-on-delivery (COD). Payment must be made in full before the start of the service, and any unpaid or partially paid services may be subject to cancellation. Customers acknowledge that the pricing may vary based on factors such as the type of vehicle, duration of rental, distance travelled, and any additional services requested.

4. Cancellation and Refund Policy:

Customers understand and acknowledge the cancellation and refund policy set by the service provider. Cancellations made within a specified timeframe before the scheduled pickup time may be subject to a cancellation fee, which is intended to compensate the service provider for the allocated resources and potential loss of business due to the cancellation. The specific cancellation fee and timeframe will be communicated to customers during the booking process. Refund requests will be evaluated on a case-by-case basis and may be considered in cases of service cancellations initiated by the service provider or due to unforeseen circumstances. Customers are encouraged to review the cancellation and refund policy before confirming the booking.

5. Customer Conduct and Responsibility:

Customers are expected to maintain a respectful and professional demeaner throughout the service experience. Disruptive behaviour, harassment, or any form of misconduct towards the driver, service provider staff, or fellow passengers is strictly prohibited. Customers are responsible for their belongings and should ensure that they do not cause any damage to the vehicle or its contents. Any damage caused by the customer will be subject to repair or replacement charges, as determined by the service provider. Additionally, customers should adhere to local laws, regulations, and safety guidelines while using the service.

6. Vehicle Access and Conditions:

Customers agree to provide access to the booked vehicle at the designated pickup location and time. The vehicle will be provided in a clean and well-maintained condition, with all necessary amenities and safety features in working order. Customers are responsible for checking the vehicle upon receipt and reporting any pre-existing damage or issues to the driver and service provider. Failure to report such issues may result in the customer being held liable for any damages discovered after the service. Customers are prohibited from smoking, consuming alcohol, or engaging in any illegal activities while inside the vehicle.

7. Liability and Insurance:

Customers acknowledge that while the service provider takes measures to ensure the safety and reliability of the vehicles and drivers, certain risks are inherent in any transportation service. The service provider holds appropriate insurance coverage for its vehicles and operations, but customers are advised to exercise caution and follow safety guidelines during the service. The service provider is not responsible for any accidents, injuries, damages, delays, or losses that may occur during the service, including but not limited to accidents caused by third parties, road conditions, weather, or force majeure events. Customers are encouraged to carry their own insurance coverage for personal belongings and injuries.

8. Privacy and Data Protection:

Customers' privacy and data protection are of utmost importance to the service provider. Any personal information provided during the booking process will be used solely for the purpose of facilitating the service and ensuring a smooth customer experience. The service provider implements appropriate security measures to protect customer data and prevent unauthorized access. Customer data will not be shared with third parties for marketing purposes without explicit consent. By using the service, customers consent to the collection, storage, and use of their personal information in accordance with the service provider's privacy policy.

9. Feedback and Reviews:

Customers are encouraged to provide honest and constructive feedback about their service experience. Feedback and reviews help the service provider continuously improve its services, address any concerns, and enhance customer satisfaction. By sharing their experiences, customers contribute to the ongoing enhancement of service quality and customer care. Feedback can be submitted through the service provider's website or app, and all feedback will be treated with professionalism and respect.

10. Vehicle Maintenance and Breakdowns:

Customers understand that the service provider maintains its vehicles to ensure safety and reliability. However, in the rare event of a vehicle breakdown during the service, the service provider will make reasonable efforts to provide an alternative vehicle or solutions to minimize disruptions. Customers are advised to report any mechanical issues or breakdowns to the driver or service provider immediately. The service provider is not responsible for any delays or inconveniences caused by vehicle breakdowns, but every effort will be made to address such situations promptly.

11. Driver Conduct and Professionalism:

Customers can expect drivers to exhibit professional conduct, courteous behaviour, and adherence to traffic rules and regulations. Drivers are responsible for providing a safe and comfortable journey for passengers. If customers encounter any issues with driver behaviour, they are encouraged to report such incidents to the service provider's customer support team. The service provider takes driver conduct seriously and will take appropriate action to address any concerns.

12. Child Safety Seats and Accessibility:

Customers requiring child safety seats or accommodations for passengers with disabilities should communicate their requirements during the booking process. While the service provider aims to provide child safety seats and accessible vehicles whenever possible, availability may vary based on location and demand. Customers are responsible for ensuring that child safety seats are installed correctly and that passengers with disabilities can safely access the vehicle.

13. Force Majeure Events:

Customers acknowledge that certain events beyond the control of the service provider, such as natural disasters, strikes, protests, government actions, and other force majeure events, may impact service availability or schedules. In such cases, the service provider will make reasonable efforts to notify customers of any disruptions and provide alternative solutions. Customers are encouraged to monitor local news and updates to stay informed about any potential disruptions to their travel plans.

14. Modifications and Amendments:

Customers acknowledge that modifications or amendments to bookings may be requested within a specific timeframe before the scheduled service. These requests are subject to availability and may incur additional charges. Customers should contact the service provider's customer support team to discuss any changes to their bookings. While the service provider will make efforts to accommodate modifications, the availability of specific vehicles or services cannot be guaranteed.

15. User Accounts and Security:

Customers are responsible for maintaining the security of their user accounts and login credentials for the service provider's website or app. Any unauthorized access or use of the customer's account should be reported immediately to the service provider's customer support team. Customers are advised not to share their account credentials with others and to log out of their accounts when using shared or public devices.

16. Termination of Services:

Customers acknowledge that the service provider reserves the right to terminate or refuse services to customers who violate the terms and conditions, engage in prohibited conduct, or pose a safety risk to themselves, drivers, or other passengers. The service provider will take such actions in accordance with applicable laws and regulations and aims to maintain a safe and respectful service environment for all users.

17. Compliance with Local Laws:

Customers are responsible for complying with all local laws, regulations, and rules while using the service. This includes adhering to traffic regulations, wearing seat belts, and refraining from any behaviour that may be considered illegal or unsafe. Customers should also adhere to any guidelines or restrictions imposed by local authorities, especially during events or situations that may impact travel.

18. Intellectual Property Rights:

Customers acknowledge that all content, including text, images, logos, and trademarks, displayed on the service provider's website or app, is protected by intellectual property laws and is the property of the service provider. Customers are prohibited from using, reproducing, or distributing any of the content without the express written consent of the service provider.

19. Dispute Resolution and Governing Law:

In the event of any disputes or disagreements between customers and the service provider, both parties agree to attempt to resolve the matter through negotiation and amicable discussion. If a resolution cannot be reached, customers and the service provider agree to submit to the jurisdiction of the courts in the location where the service provider is based. The laws of that jurisdiction will govern any disputes arising from the use of the service.

20. Acceptance of Terms and Conditions:

By using the service, customers agree to abide by and adhere to the terms and conditions outlined above. Customers acknowledge that they have read, understood, and accepted these terms, which are intended to establish a fair and transparent relationship between customers and the service provider. Failure to comply with these terms may result in service denial, termination, or legal action as deemed appropriate by the service provider.

REFUND POLICY :

1. Booking Cancellation and Refunds:

Customers have the option to cancel their bookings, and the eligibility for a refund is determined by the cancellation policy specified during the booking process. Refunds may vary based on the timing of the cancellation. If a cancellation occurs within the defined refundable period, a full or partial refund may be issued, which takes into account the fare and the service type selected during the booking. Our aim is to offer flexibility to our customers while ensuring a fair refund process that aligns with the terms provided during booking.

2. Service Disruption Refunds:

In cases where a booked ride experiences significant delays, cancellations, or disruptions due to unforeseen circumstances such as driver unavailability, technical glitches, or force major events, customers may be eligible for a refund. The eligibility criteria for such refunds will be evaluated on a case-by-case basis, considering the impact of the disruption on the overall service experience. Our commitment is to prioritize customer satisfaction even in challenging situations and ensure that any service disruption is addressed equitably.

3. No-Show Policy:

Timeliness is crucial for ensuring a smooth service experience. Therefore, customers are strongly encouraged to be present at the designated pickup location at the specified time. In cases of no-shows, where the customer fails to appear within a reasonable time frame, a no-show fee may apply. Typically, refunds for no-shows are not issued, as the fee serves to compensate for the resources allocated for the ride. We encourage our customers to communicate with us in case of unforeseen delays to avoid any inconvenience and ensure a hassle-free service experience.

4. Vehicle Quality Discrepancy Refunds:

We are committed to providing high-quality vehicles that match the specifications and expectations set during the booking process. However, if a provided vehicle falls short of the outlined quality standards or significantly differs from the booking description, customers may be eligible for a refund or a discounted fare. The extent of the discrepancy and its impact on the service experience will be carefully evaluated to ensure a fair resolution for our customers.

5. Payment Error Refunds:

Mistakes can happen, and in the event of accidental double payments, overcharges, or other payment errors, we are dedicated to promptly addressing these issues. Customers can request a refund for the excess amount paid, and our team will undertake thorough verification to ensure that the refund process is accurate and transparent. Our commitment is to rectify any payment discrepancies promptly and maintain the trust our customers place in us.

6. Unsatisfactory Service Refunds:

We strive to provide a seamless and satisfactory service experience to all our customers. In cases where customers encounter issues related to vehicle cleanliness, driver behaviour, or any other substantial service-related dissatisfaction, we encourage them to reach out to our customer support team within a reasonable time frame. Our priority is to address and resolve these concerns swiftly, and depending on the severity of the situation, we may offer a refund or compensation to ensure customer satisfaction.

7. Overcharging Refunds:

Precision in fare calculation is fundamental to our service, and we take any fare miscalculations due to technical errors seriously. In the event of an overcharge, customers can rest assured that the excess amount charged will be refunded. Our team will diligently verify the error and initiate the refund process promptly to rectify any discrepancies and maintain transparent billing practices.

8. Service Non-Availability Refunds:

We understand that unforeseen circumstances or technical issues may lead to the unavailability of a booked service. In such instances, customers can expect a full refund of the fare amount, as we acknowledge the importance of ensuring fairness when services cannot be fulfilled due to factors beyond the customer's control.

9. Duplicate Booking Refunds:

Accidental duplicate bookings can occur, causing unintended double charges. Should customers find themselves in such a situation, we encourage them to contact us to resolve the matter. Our team will conduct the necessary verifications and initiate the refund process for the duplicate fare amount. Our commitment is to address these issues promptly and uphold transparency in our refund procedures.

10. Change of Plans Refunds:

We understand that circumstances can change unexpectedly, leading to the need for booking modifications or cancellations. Our customers can rest assured that we accommodate legitimate and unforeseen changes in plans. Refunds, as per the cancellation policy, will be processed to ensure that any changes to bookings are met with fairness and understanding.

11. Payment Gateway Errors Refunds:

Technical glitches or errors in the payment gateway can occasionally disrupt payment processing. In such instances, where payments fail due to factors beyond the customer's control, a refund for the failed payment amount will be initiated upon verification. Our priority is to rectify technical issues promptly and ensure a smooth payment experience for our customers.

12. Refunds for Unfulfilled Requests:

We value our customers' preferences and strive to fulfil specific vehicle types or service features requested during booking. However, if certain requests cannot be fulfilled due to unavailability, we recognize the inconvenience this may cause. Depending on the nature of the unfulfilled request, we may offer a partial refund or a discount on the provided service to ensure fairness and customer satisfaction.

13. Fare Discrepancy Refunds:

Transparency in fare calculation is integral to our service commitment. If the final fare charged significantly deviates from the fare estimate provided during booking, customers can request a review and adjustment. Our team will thoroughly assess the fare discrepancy and, if confirmed, initiate a refund to align the fare with the accurate service provided.

14. Credit Card Charge Errors Refunds:

Errors in credit card charges can occur due to various factors. If customers identify any credit card charge processed in error or unauthorized charges on their account, we encourage them to promptly contact us. Our team will verify the discrepancies and undertake the necessary steps to initiate a refund for the incorrect amount charged.

15. Refunds for Service Termination:

The satisfactory completion of a ride is of paramount importance to us. If a ride is terminated by the driver prematurely or without a valid reason, customers may be eligible for a refund for the unused portion of the fare. Our objective is to ensure that customers receive the value they deserve for the service provided, and any service termination concerns will be addressed with the utmost seriousness and fairness.